Task vs. workflow vs. agent
A task states the result needed: identify missing capacity details in priority bottle descriptions. A workflow connects the steps: select products, compare source facts, identify gaps, and produce a correction. An AI agent can choose intermediate steps or tools based on the evidence it encounters.
A deterministic workflow follows predefined rules. An agent can interpret less predictable inputs, but still needs a defined task and permitted actions. Neither a saved prompt nor a successful tool call proves that the business goal is met. A consumer shopping agent acts for a shopper; the commerce task here serves the merchant business.
How Paz Routines differ from tasks and follow-ups
In Paz, Routines save what to check, the relevant scope, and when to run. A generic task describes the business job; a Routine is the saved recurring capability used to check it. Some Routines run on a chosen schedule, while system Routines follow existing syncs or events.
A supported finding can lead to a shared follow-up with evidence, progress, and next checks. This is not the same as a Routine run. Overview brings these investigations together with your personal briefing and connected signals. Inbox holds questions and decisions that need attention; marking a briefing read does not resolve the shared investigation.
What makes an ecommerce task automatable?
- Goal: the question to answer or product-data condition to improve.
- Trigger and scope: the supported schedule or event, products, market, and channel.
- Inputs: the authorized sources and business context needed for a reliable result.
- Action: a finding, proposed correction, or supported destination update.
- Completion: the evidence that the output meets the goal.
- Exceptions: what happens when facts conflict or a source is unavailable.
A weekly catalog check can return no missing facts, detect a gap, or fail because a source is unavailable. Those are different results. The ecommerce automation guide provides a reusable specification for all three.
Example: prioritize product-description gaps
A custom Paz Routine checks a selected collection each week for descriptions that omit verified material or capacity. Its finding identifies the affected product and source fact. A supported optimizer can prepare a correction for review; saving the Routine does not authorize publication. An already complete description needs no action; conflicting source values produce an exception.
Business context explains why a focus collection takes priority over a phase-out range with similar gaps. If the workflow applies a correction, action permissions and approval policy define the destination and fields it may change.
FAQ
Is a Paz Routine the same as a task or a follow-up?+
Is a commerce task the same as an AI agent?+
Does ecommerce task automation always need AI?+
Must a commerce task change an external system?+
Primary sources
- Building effective agents, Anthropic. Verified 2026-09-12.
Related terms
Business Context for Ecommerce AI: Shared Company Context
Shared company context is business information used across related checks and investigations: product facts, priorities, constraints, and applicable answers that shape a relevant response.
Policy-Controlled Automation: Approval-Gated Execution
Approval-gated execution is a governance pattern in which an automated action must satisfy an approval policy and destination permissions before it changes business data.
AI Shopping Agent: What It Is and How It Works
An AI shopping agent is software that searches, compares, and can purchase products on a consumer's behalf through natural language conversation, with degrees of autonomy that range from research to completed checkout.
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