Strategy

Forrester Confirms the "Organic Era" of AI Shopping. The Ranking Window Is Still Open.

Six months ago, every agentic commerce deck opened with "in-chat checkout is the future." Today, Forrester has confirmed in print that only a handful of merchants ever went live with ChatGPT's Instant Checkout, that it has been pulled back due to "lackluster performance," and that the actual battle is being fought one layer up, at product discovery. If you have been waiting for an analyst firm to validate that discovery matters more than in-chat payments, the validation is here. TL;DR: